FAQ for Buyers

Before Contacting Support

Before reaching out directly to the site support team, we recommend the following steps to find a solution:

Check the FAQ
Many common questions and issues are addressed in our FAQ section. Please review the questions and answers thoroughly—you may find the solution to your problem right here.
Contact the Seller
For issues related to purchases, such as missing files, product details, or delivery concerns, we advise contacting the seller directly using the Private Message feature. Sellers are usually responsive and eager to help resolve any problems.
Reach Out to Support
If you’ve checked the FAQ and contacted the seller but still couldn’t resolve your issue, you can get in touch with our support team. Please complete the contact form located at the bottom of this page, providing all relevant details about your issue. Our team will assist you as soon as possible.

By following these steps, you’ll ensure a quicker resolution to your query.

Products and Purchases

How do I download a purchased digital pattern?

Once you complete your purchase, a download link will be available in your account under the “Downloads” section. You will also receive an email with a download link.

How do I know if a product is suitable for my skill level?

Each digital pattern or tutorial includes a description where the seller specifies the recommended skill level (e.g., beginner, intermediate, advanced). Be sure to check this information before purchasing.

Can I see a preview of a digital pattern before buying?

Sellers often provide preview images or sample pages in the product description. If you need more details, use the “Ask a Question” feature to request additional information.

What should I do if I don’t receive my digital download link?

First, check your spam or junk folder in case the email with the link was filtered there. If you still can’t find it, log in to your account and check the “Downloads” section. If the issue persists, contact the seller or our support team.

How can I ensure the quality of handmade products?

Sellers include detailed descriptions and photos of their handmade products. Look for reviews from other buyers on the seller’s profile or product page to get a sense of quality and customer satisfaction.

Are there any taxes or fees when purchasing?

Depending on your location and the seller’s location, taxes or additional fees may apply. These will be calculated and displayed at checkout.

Can I save products to purchase later?

Yes, you can add products to your wishlist or favorites by clicking the heart icon on the product page. You can view and manage your wishlist in your account.

Can I share my purchased digital patterns with others?

No, sharing purchased patterns violates copyright laws and the terms of use. Patterns are for personal use only unless the seller explicitly states otherwise.

Contact a Seller

How do I contact a seller?

You can contact a seller directly through the product page by clicking on the “Ask a Question” button. Alternatively, you can send them a “Private Message” through their seller profile page.

What is the difference between "Ask a Question" and "Private Message"?

The “Ask a Question” feature allows you to inquire about a specific product. Your question and the seller’s response may appear publicly on the product page for others to see. The “Private Message” feature is for private communication and is only visible to you and the seller. Use this option for discussing custom orders or sharing personal details like delivery preferences.

What happens if I have an issue with a product or seller?

If you have a problem, first contact the seller directly to resolve the issue. If the problem persists, our support team is here to help mediate.

Shipping and Delivery

How are physical products shipped?

Each seller handles their own shipping. Details, including the carrier, delivery time, and costs, are provided on the product page. After placing an order, you’ll receive a tracking number if the seller provides one.

What happens if my physical product arrives damaged?

Contact the seller immediately with photos of the damaged item and packaging. Most sellers are happy to work with buyers to resolve issues, whether by offering a replacement or refund.

Can I combine orders from different sellers to save on shipping?

No, since each seller manages their own inventory and shipping, combined shipping is not possible for products from different sellers.

Payment and Refunds

How secure is my payment information?

Our platform uses industry-standard encryption to ensure that your payment information is secure. We never store your payment details on our servers.

What is the refund policy for handmade products?

Refund policies vary by seller and are stated on the product page. If you’re unsure, contact the seller directly before making a purchase.

How do I request a refund for a digital download?

Refunds for digital downloads are generally not offered unless there is a technical issue with the file or it doesn’t match the description. Contact the seller first, and if unresolved, our support team can assist.

What payment methods are accepted?

We accept major credit and debit cards, PayPal, and other secure payment options.

Can I leave reviews for products I’ve purchased?

Absolutely! We encourage buyers to leave reviews and share their feedback. Reviews help other users make informed decisions.

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