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Textured Handmade Crochet R…

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Terms and Conditions

Terms & Conditions

Please read these terms and conditions carefully before ordering any Products from our shop.

By placing the order, you accept these terms and conditions.

1. Information about the Seller 

The shop is operated by Alex & Eve Couture. Official website:

2. Force Majeure

4.1 The Seller will not be liable or responsible for any failure to perform or delay in performance of any Seller’s obligations that is caused by events outside the Seller’s reasonable control (Force Majeure Event). This includes any act, event, non-happening, omission or accident beyond the Seller’s reasonable control. For example (without limitation):

(a) strikes;
(b) riots, terrorist attacks or war;
(c) fire, storm, flood, earthquake or other natural disasters; and
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

4.2 The Seller’s performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues and the Seller will have an extension of time for performance for the duration of that period. The Seller will do his best to bring the Force Majeure Event to a close or to find a solution by which the Seller’s obligations under the contract may be performed despite the Force Majeure Event.

3. The Client’s status

By placing an order through the site, the Client legally promises to the Seller that:

(a) the Client is legally capable of entering into binding contracts;
(b) the Client is at least 18 years old; and
(c) the Client is resident in (and the delivery address for the Products is in).

4. Placement of a Custom Order (the product is not in stock and is manufactured after the order is placed)

4.1 The Client’s order constitutes an offer to the Seller to buy a Product. All Custom orders are subject to acceptance by the Seller. Such acceptance will be confirmed to the Client by sending him an e-mail that confirms his order for a Product (Order Confirmation). The contract between the Client and the Seller will only be formed when the Seller sends the Order Confirmation to the Client.

4.2 An order will be accepted and work scheduled upon receipt of the 50% (non-refundable) deposit and the signed quotation accepting these Terms and Conditions. Note that no work will commence until the deposit is received by way of cleared funds.

4.3 The Product will be sent to the Client just after the receipt by the Seller of the full price (including delivery charges).

4.4 Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate.

4.5 All delivery dates and lead times are only estimates and subject to change from time to time. The Seller accepts no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

4.6 All orders for the readymade Products in stock are processed Monday to Friday, excluding holidays. More detailed information will be provided in the item description.

5. Price and Payment 

5.1 Product prices include VAT (where applicable).

5.2 The Client will be responsible for the payment of any customs or import duties levied once the package reaches his destination country. 

5.3 Product prices and delivery charges are liable to change at any time but changes will not affect orders already placed.

6. Product faults, damage, shortages and order anomalies. Before the Client commits to purchase.

Please note that it is the Client’s responsibility to check the Order is to the exact specification desired prior to payment. In addition, the Client will be sent an email detailing the Order with which the Client has 24 hours to notify the Seller of anything which is not as expected. Specifically, the colors finish and dimensions should be carefully inspected.

7. Availability and Delivery 

7.1 The Seller promises to deliver orders to the Client as soon as reasonably possible, provided that the Client is available to receive a delivery.

7.2 The Seller will send the Client carrier details with a tracking code.

7.3 Delivery Times and Charges

The Seller delivers to most national and international destinations. Deliveries to all international (non-EU) addresses will take longer, but the Seller tries to send all orders by the quickest route possible.

7.4 Delivery Lead Times

In-stock items are available within 10-16 business days depending on the Client’s destination. Made-to-order and custom pieces remain at a standard lead time (from ordering the goods to delivery) of 8-14 weeks.

*Please note, all delivery times are estimates, larger rug sizes, in particular, can take longer than the quoted time to produce. The Seller will be in touch post order to confirm delivery times.

Time of delivery is not of the essence in this Agreement. The Seller will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of or delay due to any reasonable rescheduling of delivery.

8. Risk and Ownership 

8.1 Goods delivered shall be at the Client’s risk from the time they are delivered.

8.2 The Client will only own the Products once he has paid the Seller in full (including for any delivery charges) – until the Seller has received full payment, the Products will belong to the Seller. If (for any reason) payment for the Products is recalled or revoked, ownership shall immediately revert to the Seller.

9. On Delivery of Goods

Please note that it is the Client’s responsibility to check the goods for any faults, damage or shortages and record any problems on the delivery receipt. If the item is badly damaged, refuse it and contact the Seller immediately via your dashboard on DIY Markt marketplace or directly via e-mail

10. Acceptance of the Goods

10.1 The Client shall be deemed to have accepted the goods just after delivery to the Client.

10.2 Where the Client accepts or has been deemed to have accepted any goods, then the Seller shall have no liabilities whatever to the Client in respect of those goods.

11. Returns and Refunds

For the custom-made or bespoke Products (the items made to the Client’s specifications), no returns and refunds are possible.

For the ready-made Products that the Client buys from the stock, the return is possible within 14 days after delivery. Return of the product is at the Client’s expense.

12. Product Description

The Seller takes every care to ensure that the description and specification of his products are precise. However, specifications and descriptions of products in this shop are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the color reproduction of the products is a close representation, the Seller cannot accept any responsibility for any variation in color caused by the browser software or computer system used to view the products.

13. Product Size and Color

All of the Seller’s products are handmade, and made-to-order rugs can vary in size by up to 15 cm in width, length or diameter from the size shown. Also, colors can vary slightly from rug to rug. This is normal and, by placing an order in this shop, the Client confirms his understanding and acceptance of this.

14. Applicable Law

We own, control and operate the shop from France. If you choose to access our shop from outside France you do so on your own initiative and you hereby agree that in the event of a dispute between the “Alex&EveCouture” shop and you the laws of France will apply at all times.


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