DISPUTES RESOLUTION

For the purposes of this document, DIY Markt is also referred to as the “Company”.

a. Disputes Between Users
If you have a dispute with another user (e.g., a buyer or seller), we encourage you to resolve it directly through communication. Buyers can contact sellers via the store page by submitting an “Inquiry” or sending a “Private Message” to address concerns such as refunds, returns, or product issues.

In cases where an agreement cannot be reached within 7 days of initiating communication, either party may escalate the issue to DIY Markt (hereinafter referred to as the “Company”) for mediation.

To escalate a dispute, the following must be submitted:

• Order number.
• A detailed description of the issue.
• Supporting evidence (e.g., photos of damaged items, screenshots of communication).

The Company will review disputes, request additional information if necessary, and issue a final decision within 5 business days. While the Company may assist in mediating disputes, it is not obligated to do so and does not guarantee specific outcomes.

b. Disputes with the Company
If you have concerns about the Service provided by DIY Markt, you agree to attempt to resolve the issue through good faith negotiations. If informal resolution is not possible, disputes may proceed to formal mediation or arbitration at the Company’s discretion.

Any unresolved disputes involving the Company will fall under the exclusive jurisdiction of the courts in Paris, France.