Return and Refund Policy

Last updated: 9 December 2024

At DIY Markt, we strive to ensure the satisfaction of our customers. This Return and Refund Policy outlines our procedures for returning and requesting refunds for both physical and digital downloadable products purchased on our website.

1. Return and Refund Policy for Physical Products

We accept returns for physical products within 14 days from the date of delivery under the following conditions:

• The item must be in its original condition, unused, and in the original packaging.
• The item must be returned with proof of purchase (receipt or order number).

Non-returnable items:

• Items that have been used or damaged by the customer.
• Items that are perishable or subject to hygiene regulations (e.g., personal accessories, opened cosmetics).

To initiate a return:

1. Contact the seller directly via their store page by submitting an “Inquiry” or sending a “Private Message” within 14 days of receiving the product.
2. Provide your order number, the reason for the return, and any necessary documentation or photos (e.g., damaged or defective items).
3. Once approved by the seller, you will receive instructions on how to return the item.

Refund Process for Physical Products:

• Once the seller receives the returned product and verifies that it meets the return policy requirements, they will process a refund to the original payment method.
• Refunds may take 5-7 business days to reflect on your account depending on your payment provider.

2. Return and Refund Policy for Digital Downloadable Products

Due to the nature of digital products, all sales are final for digital content such as PDFs, craft patterns, ebooks, and other downloadable items. We do not accept returns or provide refunds once the product has been downloaded, as it cannot be returned or exchanged.

However, refunds may be provided in the following cases:

• Defective digital product: If the file is corrupted or does not open, please contact the seller within 7 days of purchase. They will provide a new copy or issue a refund.
• Incorrect item: If you received a different product than ordered (e.g., wrong pattern or file), please contact the seller within 7 days of purchase for a full refund or exchange.

To request a refund for a digital product:

1. Contact the seller directly via their store page by submitting an “Inquiry” or sending a “Private Message” within 7 days of purchase.
2. Provide your order number and details about the issue (e.g., file errors or incorrect items).
3. Once verified by the seller, they will either send you the correct product or process a refund.

3. Shipping Costs

• For physical products: Shipping costs for returning an item are the responsibility of the customer unless the item is defective or incorrect.
• For digital products: No shipping costs apply as they are downloadable.

4. How to Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us at:
Email: [email protected]

5. Exceptions

• We reserve the right to refuse returns or refunds for products that do not comply with the above conditions.
• This policy may be updated from time to time, and any changes will be reflected on this page.

By purchasing from DIY Markt, you acknowledge and agree to the terms of this Return and Refund Policy.