Order cancellation policy
Last updated on 9 December 2024
CANCELLATION POLICY – PHYSICAL (NON-DIGITAL) GOODS
Consumers have the right to cancel an order in accordance with the conditions set forth below. A consumer is any natural person who enters into a transaction for purposes unrelated to their commercial or professional activities.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without providing any reason.
The cancellation period is 14 days from the day you, or a third party designated by you (other than the carrier), took possession of the last item in your order.
To exercise your right of withdrawal, you must notify the seller, from whose store you purchased the product, of your decision to withdraw from the contract.
To meet the cancellation deadline, simply send us a notification of your decision to cancel the order before the 14-day period expires.
Consequences of Cancellation
If you cancel the order, we are obliged to refund all payments received from you, including shipping costs (excluding any additional costs if you chose a more expensive delivery method other than the standard one), no later than 14 days from the date we receive your notice of cancellation. We will use the same payment method for the refund as you used for the original transaction, unless otherwise agreed. In any case, the refund will not incur any additional costs for you.
We reserve the right to withhold the refund until we receive the item back or until you provide proof that the item has been returned, whichever occurs first.
You must return the item or deliver it to us immediately, and in any case no later than 14 days from the date you notify us of your decision to cancel the order. The deadline is considered met if you send the item back before the 14-day period expires.
You are responsible for all direct costs of returning the goods.
You are liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
RIGHT OF REVOCATION – DIGITAL (DOWNLOADABLE) CONTENT
Consumers have the right to cancel an order in accordance with the conditions set forth below. A consumer is any natural person who enters into a transaction for purposes unrelated to their commercial or professional activities.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without providing any reason.
The cancellation period is 14 days from the conclusion of the contract.
To exercise your right of withdrawal, you must notify the seller, from whose store you purchased the product, of your decision to withdraw from the contract.
To meet the cancellation deadline, simply send us a notification of your decision to cancel the order before the 14-day period expires.
Consequences of Cancellation
If you cancel the order, we are obliged to refund all payments received from you, including shipping costs (excluding any additional costs if you chose a more expensive delivery method other than the standard one), no later than 14 days from the date we receive your notice of cancellation. We will use the same payment method for the refund as you used for the original transaction, unless otherwise agreed.
Expiration of the Right of Withdrawal
The right of withdrawal expires if we have started performing the contract after you expressly agreed to its performance before the end of the withdrawal period, and you confirmed that you are aware that by agreeing to the commencement of the contract, you lose the right of withdrawal.
NOTE
Each seller has the right to establish their own cancellation policy for their online store and specific product categories.
If a seller has specified a cancellation policy on their store page, their terms take precedence over the cancellation policy on the website.
If no cancellation policy is specified on the store page, the website’s terms apply.
