Payments Section: Payouts, Withdrawals, and Payment Overview

The Payments section in your seller dashboard allows you to manage and review your store’s payment transactions. Here’s how to use it effectively:

1. Viewing Payment Details

• Access a comprehensive list of all payment transactions related to your store.
• Each transaction includes details such as the date, amount, store earnings, and charges.

2. Downloading or Printing the Payment List

• To keep a record of your payments, you can:
  • Print the payment list directly from this section.
  • Download the list in one of the following formats:
    • PDF
    • Excel
    • CSV

3. Requesting Withdrawals

In the “Payments” section, you can request withdrawals for payouts via both PayPal and Stripe.
Follow these steps to submit your request:

1. Click the Withdrawal button located in the top-right corner of the “Payments” section.
2. In the pop-up window, select the transactions you wish to withdraw.
3. Click the Request button in the bottom-right corner to submit your request.

When requesting a withdrawal, funds will be transferred to the payment method you have set up for your store (PayPal or Stripe).

Note:

• Withdrawal is made 30 days after the order date (order maturity period).
• No minimum withdrawal amount is required.
• Withdrawal charges may vary depending on the payment provider’s own policies.
• Ensure your PayPal Business Account or Stripe details are correctly set up in your profile to avoid delays.

PayPal Payment schedule:

• If you use PayPal to receive payments from the platform, please ensure that you have a business account (payouts are not possible to a personal account).
• Automatic payouts are processed on the 1st day of each month, covering all transactions that have passed the 30-day maturity period.
• There is no minimum withdrawal amount.

4. Stripe Payment Schedule:

For sellers using Stripe Connect, payouts operate differently depending on the payment method used by your customers:

• Automatic Payouts:
  • Purchases made with credit cards, debit cards, Google Pay, or Apple Pay are automatically transferred to your Stripe account immediately after the transaction.
• PayPal Payments:
  • If a customer pays via PayPal, these funds are processed separately by PayPal with its standard commission rates. Payments made via PayPal will NOT be immediately credited to your Stripe account.
  • Automatic payouts of PayPal funds to your Stripe account are processed on a monthly basis, on the 1st of each month.